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Home Delivery Tracking Specialist

SUMMARY 
The Home Delivery Department is looking for a Tracking Specialist.  the specialist will answer calls from customers who have purchased fitness equipment and need help understanding when it will be delivered to their home.  The specialist will need to understand the use of different transportation provider systems to identify the location and expected delivery date of a particular order.  The specialist will need to gain an understanding of both the freight and final mile components of home deliveries.  Customer requests for assistance will come from phone calls and email communication.  Training in the use of transportation provider systems will be offered however, some experience is preferred.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following: 

  • Specialist will assist customers over the phone and through email
  • Specialist will need to understand different transportation provider systems
  • Specialist must be comfortable using web based platforms
  • Specialist will need to be able maintain a cheerful attitude when working with customers and transportation providers
  • Specialist must be efficient as they work through each tracking question
  • Ability to meet physical demands of the job
  • Other duties may be assigned.


EDUCATION and/or EXPERIENCE

  • A high school diploma or equivalent
  • Average computer literacy
  • Must be able to communicate verbally and written in English
  • Must be able to meet the work schedule 

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."

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