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Call Floor Supervisor

SUMMARY 
Become a part of a fast paced customer service team in the in-home fitness industry.  At NordicTrack we are dedicated to improving our customers quality of life by providing them wtih excellent service for their in-home fitness equipment.

Benefits​

  • Pay starting at $14.00 an hour and might change depending on experience
  • Paid time off
  • Medical-Dental-Vision Insurance
  • Free Onsite Fitness Center
  • Paid Wellness Time
  • Onsite Massage Therapist
  • Onsite Cafe
  • Discounts at Local Retail Stores
  • Bonus and Incentives


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Motivate and encourage agents through positive communication and feedback
  • Help agents astablish and obtain their goals through effectively assisting customers
  • Devise ways to optimize procedures and keep staff motivated
  • Ensure adherence to policies for attendance, established procedures etc.
  • Assisting customer with appropriate resolutions to extenuating situations
  • Other duties may be assigned.

QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Excellent Customer Service.  Leadership skills.  Grammar and Punctuation.


EDUCATION and/or EXPERIENCE 

  • Two years management /supervisory experience in a call center or applicable environment. 
  • Bachelor degree in business administration is preferred but not required.

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."

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