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NordicTrack Customer Service Representative

     Agent for Customer Satisfaction will answer incoming emails, chats and calls from customers who have purchased our fitness products.  Helping customers resolve issues, answer questions, and diagnosing and troubleshooting mechanical and technical situations  Will train candidates on phone, system of record software and products.

    Agents will be required to maintain high statistics as well as attendance standards.  Agents must pass training curriculum and knowledge based certification.  Hourly wage $10.95-$13.25 an hour based on experience/certifications, plus commission and performance bonus.  Pay increased through completion of certification. Full Time Schedule Monday through Friday, 8 hour shift between 6am to 6pm. Some Saturdays may be required.
 
Duties and responsibilities include the following: 

  • Agents will assist customers over the phone, also through email and chat
  • Agent will remain in contact with customer to ensure issues are resolved.
  • Must be able to meet scheduling demands of the job. 
  • Performing other duties as requested.


EDUCATION and/or EXPERIENCE  

  • A high school diploma or equivalent. 
  • Excellent people skills.
  • Excellent working knowledge of ICON Products, Parts, and Policies.
  • Working knowledge and troubleshooting ability.
  • Excellent attendance history.
  • Self-motivated and able to multi-task.
  • Positive and professional attitude.
  • Grammar and Punctuation efficiency.
  • Excellent communication skills.
  • Requires knowledge of networking and internet savvy.
  • Detail oriented.
  • 40+ WPM
  • Organized and must have excellent follow through.
  • Must be able to stay on task with minimal to moderate supervision.
  • Ability to adapt to changes as needed.

 

$100 sign on bonus after the first 90 days 

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."

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