The Home Delivery Department is looking for a Tracking Specialist. the specialist will answer calls from customers who have purchased fitness equipment and need help understanding when it will be delivered to their home. The specialist will need to understand the use of different transportation provider systems to identify the location and expected delivery date of a particular order. The specialist will need to gain an understanding of both the freight and final mile components of home deliveries. Customer requests for assistance will come from phone calls and email communication. Training in the use of transportation provider systems will be offered however, some experience is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following:
EDUCATION and/or EXPERIENCE
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