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Home Delivery Tracking Specialist

SUMMARY 
The Home Delivery Department is looking for a Tracking Specialist. The specialist will answer calls from customers who have purchased fitness equipment and need help understanding when it will be delivered to their home. The specialist will need to understand the use of different transportation provider systems to identify the location and expected delivery date of a particular order. The specialist will need to gain an understanding of both the freight and final mile components of home deliveries. Customer requests for assistance will come from phone calls and email communication. Training in the use of transportation provider systems will be offered however, some experience is preferred. 
ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Duties and responsibilities include the following:
  • Specialist will assist customers over the phone and through email.
  • Specialist will need to understand different transportation provider systems.
  • Specialist must be comfortable using web based platforms.
  • Specialist will need to be able maintain a cheerful attitude when working with customers and transportation providers.
  • Specialists must be efficient as they work through each tracking question.
  • Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
There will be no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

  • A high school diploma or equivalent.
  • Average computer literacy
  • Must be able to communicate verbally and written in English
  • Must be able to meet the work schedule

PHYSICAL DEMANDS  
While performing the duties of this job, the specialist is regularly required to sit, use their hands and fingers, and communicate on the phone. They will be required to hear and speak. 
WORK ENVIRONMENT
The work environment for this position will be in a typical office setting. The noise level is low to moderate. The specialist will be required to meet the company dress standards.
DISCLAIMER   
Your employment at ICON is "at will".  You and the company have the right to terminate the employment relationship at any time for cause or for no cause at all.  Nothing but an express written contract signed by you and a Vice President of this Company will alter or vary this "employment at will" arrangement.
 

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."

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