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Director of Home Delivery

SUMMARY

We are seeking a results-driven, enthusiastic, friendly, energetic, professional Director of Home Delivery that is driven by innovation, customer needs and the desire to deliver a service that exceeds the customer’s expectation.  This position will report to the C.O.O., or V.P. of Manufacturing or VP of Operations .

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.

  • In depth knowledge of the freight business including all freight modes (Truckload (FTL), Less than Truckload (LTL), Parcel, Intermodal, etc.).
  • The Director negotiates freight rates, and final mile pricing.
  • Responsible for ensuring all aspects of the company's home delivery processes are operating at maximum efficiency. -This role is responsible for managing and developing customer, carrier, and 3PL relationships.
  • Acts as point of contact for carriers, proactively builds carrier relationships, and grows a registry of carrier companies who can provide truckload, and LTL shipments at desirable rates for the benefit of the Company.
  • Works to develop new delivery platforms and optimize the customer experience.
  • Directs and manages all outbound freight tracking and call center activities
  • Responsible for defining and developing the customer interface, internal ICON software and software as a service needed for the home delivery operation
  • Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Manage 1-2 managers, 2-4 supervisors, and 20-40 employees.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to work independently with minimal supervision. 

  • Ability to qualify and develop new and existing business highly desirable. 
  • Negotiation skills. 
  • Strong people skills with the ability to build relationships with customers. 
  • Goal oriented and self-motivated to drive results. 
  • Strong time management skills, organizational skills, and attention to detail. 
  • Excellent written and verbal communication skills with ability to demonstrate appropriate phone and email etiquette. 
  • Strong customer service and computer skills, problem solving abilities and ability to multi-task. 
  • Senior Management level experience

EDUCATION and/or EXPERIENCE

  • Manage upwards of 21M in freight of Home Deliveries and assemblies to the final customer.
  • Ability to coordinate and work closely with Warehousing and Customer Service to monitor new programs and issues that arise.
  • Ability to work in a fast-paced team environment with frequent distractions while maintaining positive attitude and focus on individual performance.   
  • Bachelor's degree in business, engineering, supply chain or related field preferred. 
  • Minimum of four years of relevant work experience in sales, operations, logistics, and freight brokerage will be considered in lieu of Bachelor's degree. 

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.  Ability to apply basic algebra and geometry concepts. Ability to use Windows based computers. Must have excellent MS Office skills.  AS400, SAP helpful.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Responsible for developing and implementing new freight savings ideas.

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."

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